Guide › Help

Troubleshooting

Notifications, iCloud, targets and food that will not scan.

This page has fixes for four common problems: notifications that never arrive, an iCloud backup that is waiting, a target that looks wrong, and a barcode that comes back empty.

When to use it

• Reminders, coach messages or the "Rest is over" notification do not arrive.
• The backup in Settings > Data & backup is not catching up.
• Your calorie target looks far too high or too low.
• A barcode scan finds no product for the food in your hand.

No notifications

1. Open Settings in Forma, then Reminders & notifications. The top row says whether iOS allows notifications: "Allowed", "Not asked yet", or "Off in iOS Settings".
2. If it says they are off, tap Open iOS Settings, then Notifications, and allow them for Forma. Return to Forma afterwards.
3. If it says "Not asked yet", tap Allow notifications.
4. Still nothing? Check Focus and Notification Summary in iOS Settings. A Focus that silences Forma holds back every notification.

The backup is not catching up

Your data stays on the phone. Only the extra copy in iCloud is waiting. Open Settings in Forma, then Data & backup, and read the iCloud backup status. What it says tells you what to do:

The target looks wrong

1. On Fuel, tap Energy & target. It lists every part of today's target and the total, so you can see which part changed.
2. In Settings, check Height, Birth date, Sex and Goal under Profile & goal. A wrong birth date or height shifts every number.
3. Check your weigh-ins on Progress. One typing slip moves the 7-day average. Open All weigh-ins and fix or delete the entry.
4. Open History & reports (the clock button on Progress) and look at Coach decisions. If a change was not what you wanted, tap Undo. The target goes back.

Some things look wrong but work as designed:

• A rest day target is lower than a training day.
• No exercise is counted until a session is logged, so the target can rise later in the day.
• Forma never suggests less than your resting burn or the common minimum for an adult. There is no field to type your own calorie number: Forma works out the target, and the goal is what you can change.

A barcode is not found

1. Type the digits printed under the bars into the field on the Scan pane and tap Look up. A barcode has 6 to 14 digits. The message "That doesn't look like a barcode (6 to 14 digits)." means the number you typed is shorter, longer, or not all digits.
2. If Open Food Facts knows the product but has no nutrition figures, enter them by hand from the label. Forma remembers the barcode, so the next scan finds it.
3. If the message says Couldn't reach Open Food Facts, your own foods and the USDA search still work. Try the scan again when you are online.
4. When a scan finds nothing, two buttons help: Enter it by hand and Search instead. Enter it by hand lets you type the food and attaches the barcode, so the next scan finds it.

Good to know

• Nothing in these fixes destroys data. Fixing a weigh-in, undoing a coach decision or entering food by hand changes only that entry.
• The pages under Related have more detail on each fix.
• If notifications, targets or your plan still look wrong after these checks, ask a doctor or physio about anything health related.

Related

• A barcode is not found
• iCloud backup and restore
• Apple Health
• Your day target, and why it moves

Something unclear or missing? Write to support@raveniq.ai and say which page.