Support

This phone owns your data. Forma keeps a copy in your private iCloud, and the one before it, so a mistake is never the only copy. It works with no connection, and the backup catches up when you are back online. You need to be signed in to iCloud.

Check or run a backup. Open Settings, then Backup & data health, and read the status. Tap Back up now to run one right away.

Restore on a new phone.

1. Install Forma and sign in to the same iCloud account.
2. On the first screen, tap “I’m restoring from a backup”. Or, in an existing install, open Settings, Backup & data health, and tap Restore from my backup.
3. Tap Download and apply at next launch, then close and reopen Forma. Nothing changes until you do. Your current data is kept aside, not deleted.

If the backup holds more than the phone you are on, Forma will not overwrite it. It offers to replace the backup with this phone’s data, or to keep the backup as it is. Choose carefully.

Forma is free for 14 days, with everything switched on and no payment details asked for. The trial starts when you finish the first-run questions. After that, Forma Core keeps it going for a monthly or yearly price, shown in Settings > Subscription (taken from the App Store for your country). Core includes both coaches.

If the trial or a subscription ends, Forma becomes read-only. Your history, charts, export, backup and restore, Delete all my data and Settings keep working, and nothing you logged is touched.

To subscribe, open Settings > Subscription, choose Monthly or Yearly and tap Subscribe. On a new phone, use Restore Purchases in the same place.

Payment is charged to your Apple Account when you confirm the purchase. The subscription renews automatically unless you cancel at least 24 hours before the end of the current period.

You cancel through Apple, not through us. On your iPhone open the Settings app, tap your name, then Subscriptions, choose Forma Core and cancel. You can also tap Manage Subscription in Settings > Subscription in Forma. Cancel at least 24 hours before the end of the current period to avoid the next charge.

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

If you never subscribe, nothing is charged after the 14-day trial; the app simply becomes read-only.

Open Settings, then Your data.

• Export all my data gives you one file with everything (JSON), plus food, workouts and weight as spreadsheets (CSV).
• Delete all my data asks you to confirm twice. The second step offers to delete from this phone and iCloud, or from this phone only. Deleting cannot be undone, so export first if you want a copy.

Your iCloud backup is a separate copy: delete it too, or keep it so you can restore later. You can also remove it in iOS Settings > Apple Account > iCloud > Manage Storage. Apple Health keeps its own data, and its permission for Forma stays in the Health app.

Because Forma has no accounts and we never receive your data, there is nothing on our side to delete.

No. Forma works fully without AI. Targets, session plans and rest days are worked out by ordinary calculations on your phone, and you log food by search, barcode or by hand. Forma has no AI servers of its own.

If you want extras, open Settings, then AI, and choose a personal server or another AI service (its address, a model name and your API key). Off is the default. Before anything is sent, a screen shows exactly where requests go and what is sent, and you tap Allow or Not now. You can switch each use off later, or choose “Stop all AI and take back my permission”. Your API key stays in your phone’s Keychain and is not included in backups.

Email support@raveniq.ai and include:

• what you did, what you expected, and what happened instead
• the Forma version (Settings > About) and your iOS version
• your iPhone model
• a screenshot, if it helps and it does not show anything you want to keep private

If backup says iCloud is off, check that you are signed in to iCloud and that iCloud is allowed for Forma in iOS Settings, then tap Back up now.

No. Forma gives information and suggestions, not medical advice. It is not a medical device and does not diagnose, treat, cure or prevent any condition. Talk to a doctor or other qualified professional before changing how you eat or train, especially if you are pregnant, under 18, have a medical condition or an eating disorder, take medication, or are injured. If something hurts, stop. In an emergency call your local emergency number.